Oxbridge Academy Online Short Course: Understanding the South African Consumer Protection Act (CPA)

This online course develops your understanding of the Consumer Protection Act (CPA) and how it is applied in South Africa. Studying this course may be a good option if:

  • You want to learn about the rights and obligations that apply to all businesses providing goods and services to customers.
  • You want to learn about the impact of the CPA on marketing and advertising activities.
  • You want to learn about consumers’ rights in terms of the CPA.


Course code:



Accreditation status:

This is a non-accredited Short Learning Programme.

This course can, however, count towards CPD requirements, as it has received Continuous Professional Development (CPD) accreditation from the Compliance Institute Southern Africa.


Course duration:

11 hours


Entry requirements:

No matric


Subjects covered:
  • Introduction to the CPA
  • The powers of the authorities
  • The consumer’s right to equality
  • The consumer’s right to privacy
  • The consumer’s right to choose
  • The consumer’s right to choose delivery terms and conditions
  • The consumer’s right to cancel agreements and return goods
  • The consumer’s right to disclosure and information
  • The CPA and marketing
  • The consumer’s right to fair and honest dealing
  • The consumer’s right to fair, just and reasonable terms and conditions
  • The consumer’s right to fair value and good quality products
  • Consumer’s right to safety
  • Fixed-term agreements
  • Business names
  • Consumer remedies
  • Supplier’s accountabilities
  • Franchise agreements


Assessment and award:

Students will be required to complete an online exam. Upon completion of this course, students will be awarded an Oxbridge Academy Short Course: Understanding the South African Consumer Protection Act (CPA) from Oxbridge Academy.

Students may also be able to use this course to contribute to the fulfilment of their CPD requirements, depending on the nature of the industry that they work in.


Additional information:

This is an online (e-learning) course. To complete this course, students require access to the internet.


R 3100.00

Registration Fee:

R 1000.00

Course Price (Excl. Reg Fee):

R 2100.00

Monthly Instalments:

R 700.00 X 3 months

Technical Requirements – Skills

Basic internet and computing skills are required to complete an online course. These include the following:

  • Using a browser
  • Downloading a free browser from the internet
  • Downloading a browser plug-in, such as a video player
  • Posting to a discussion forum/board
  • Downloading and saving a file to your computer
  • Uploading a file by browsing your computer to locate a file
  • Entering your responses in a web form, such as in the case of an online quiz
  • Sending emails to your tutor/instructor or peers
  • Additional skills may be required for certain courses.

Click here to Register


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“I am extremely impressed with the way Oxbridge Academy presented this course. The ease that I was able to complete this online course in my own time and at my own pace was brilliant. The amount of information put into this short online course was excellent. I do not have sufficient time to attend courses etc. but I do like to do online courses to keep myself up to date and to remind myself of things to help me improve as a person and as a manager.
I did achieve this with this course and I will be registering for additional courses in the future with Oxbridge.”

Graeme Gallichan


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