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Contact Centre Operations Courses

Oxbridge Academy Skills Certificate: Contact Centre Operations


This course is designed to introduce you to the fundamental principles of contact centre operations, and will equip you with the basic skills that you need to work in a contact centre environment.  Studying this course is a good option if you want to work in roles such as call centre agent, customer service consultant, or helpdesk agent.


Course code:


Accreditation status:

This is a non-accredited Short Learning Programme.

Course duration:

8 months

Entry requirements:

No Matric

Subjects covered:
  • Contact Centre Operations 101
  • Client Services and Human Relations 101
  • Contact Centre Operations 201
  • Consumer Behaviour 201
Assessment and award:

Upon completion of this course, students will be awarded an Oxbridge Academy Skills Certificate: Contact Centre Operations from Oxbridge Academy.

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