This course is designed to introduce you to the fundamental principles of contact centre operations, and will equip you with the basic skills that you need to work in a contact centre environment.  Studying this course is a good option if you want to work in roles such as call centre agent, customer service consultant, or helpdesk agent.

CCO100-01

This is a non-accredited Short Learning Programme.

8 months

No Matric

• Contact Centre Operations 101
• Client Services and Human Relations 101
• Contact Centre Operations 201
• Consumer Behaviour 201

Upon completion of this course, students will be awarded an Oxbridge Academy Skills Certificate: Contact Centre Operations from Oxbridge Academy.

TOTAL PRICE:

R 8 000.00

Registration Fee:

R 500.00

Course Price (Excl. Reg Fee):

R 7 500.00

Monthly Installments:

R 500.00 X 15 months

Please note that the registration fee shown applies to South African students only. Foreign students are required to pay a non-refundable R2400 deposit instead of a registration fee.

• Oxbridge Academy Short Course Certificate: Client Service Fundamentals