Oxbridge Academy remains open to register and support students during the COVID-19 outbreak! Read More

021 1100 200     info@oxbridgeacademy.edu.za 
Home » Courses » Contact Centre Operations Courses » Oxbridge Academy Skills Certificate: Contact Centre Operations

Oxbridge Academy Skills Certificate:
Contact Centre Operations

This course is designed to introduce you to the fundamental principles of contact centre operations, and will equip you with the basic skills that you need to work in a contact centre environment.  Studying this course is a good option if you want to work in roles such as call centre agent, customer service consultant, or helpdesk agent.


Course code:


Accreditation status:

This is a non-accredited Short Learning Programme

Course duration:

8 months

Entry requirements:

No Matric

Subjects covered:
  • Contact Centre Operations 101
  • Client Services and Human Relations 101
  • Contact Centre Operations 201
  • Consumer Behaviour 201
Assessment and award:

Upon completion of this course, students will be awarded an Oxbridge Academy Skills Certificate: Contact Centre Operations from Oxbridge Academy.


R 7600.00

Registration Fee:

R 500.00

Course Price (Excl. Reg Fee):

R 7100.00

Monthly Installments:

R 500.00 X 14.2 months

Please note that the registration fee shown applies to South African students only. Foreign students are required to pay a non-refundable R2400 deposit instead of a registration fee.

What is distance learning?

Distance learning, also known as correspondence education or home study, is a form of education where there is little or no face-to-face interaction between students and their instructors. Distance learning students usually study from home, instead of attending physical classes.

Some other features of distance learning include the following:

  • Study material is delivered to students via post, courier, email, or the internet.
  • Assessments are carried out by means of written assignments, exams, and/or portfolios of evidence.
  • Academic support is provided to students through various channels, including telephone, post, email, and instant messaging programs.


Oxbridge Academy, Welcome Pack


Click here to Register

Oxbridge Academy
"The people who have helped me has really been amazing and I must say Oxbridge Academy is the only college that has been so helpful and patient compared to the other colleges that I have applied to before. Oxbridge Academy has been the best decision decision that I have made."
Sandy Michaela Jose

We use cookies to give you the best possible browsing experience. By continuing to browse this website you agree to the terms outlined in our Privacy Notice.