Oxbridge Academy Skills Certificate: Contact Centre Operations

This course is designed to introduce you to the fundamental principles of contact centre operations, and will equip you with the basic skills that you need to work in a contact centre environment.  Studying this course is a good option if you want to work in roles such as call centre agent, customer service consultant, or helpdesk agent.


Course code:


Accreditation status:

This is a non-accredited Short Learning Programme

Course duration:

8 months

Entry requirements:

No Matric

Subjects covered:
  • Contact Centre Operations 101
  • Client Services and Human Relations 101
  • Advertising and Promotions 101
  • Office Data Processing 301
Assessment and award:

Upon completion of this course, students will be awarded an Oxbridge Academy Skills Certificate: Contact Centre Operations from Oxbridge Academy.


R 6400.00

Registration Fee:

R 400.00

Course Price (Excl. Reg Fee):

R 6000.00

Monthly Instalments:

R 400.00 X 15 months

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Thank you Oxbridge Academy for giving me this opportunity to learn more about administration. I improved my specialities and gained more skills, now I can express myself to other posts. Thanks for your support.

Millicent Maqanda

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