Oxbridge Academy Skills Certificate:
Contact Centre Operations

This course is designed to introduce you to the fundamental principles of contact centre operations, and will equip you with the basic skills that you need to work in a contact centre environment.  Studying this course is a good option if you want to work in roles such as call centre agent, customer service consultant, or helpdesk agent.

 

Course code:

CCO100-01

Accreditation status:

This is a non-accredited Short Learning Programme

Course duration:

8 months

Entry requirements:

No Matric

Subjects covered:
  • Contact Centre Operations 101
  • Client Services and Human Relations 101
  • Advertising and Promotions 101
  • Office Data Processing 301
Assessment and award:

Upon completion of this course, students will be awarded an Oxbridge Academy Skills Certificate: Contact Centre Operations from Oxbridge Academy.

TOTAL PRICE:

R 6800.00

Registration Fee:

R 450.00

Course Price (Excl. Reg Fee):

R 6350.00

Monthly Instalments:

R 400.00 X 15.9 months


Please note that the registration fee shown applies to South African students only. Foreign students are required to pay a non-refundable R2400 deposit instead of a registration fee.

What is distance learning?

Distance learning, also known as correspondence education or home study, is a form of education where there is little or no face-to-face interaction between students and their instructors. Distance learning students usually study from home, instead of attending physical classes.

Some other features of distance learning include the following:

  • Study material is delivered to students via post, courier, email, or the internet.
  • Assessments are carried out by means of written assignments, exams, and/or portfolios of evidence.
  • Academic support is provided to students through various channels, including telephone, post, email, and instant messaging programs.

 

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