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Contact Centre Operations Courses

Oxbridge Academy Skills Certificate: Contact Centre Operations


Discover the world of contact centre operations with the Oxbridge Academy Skills Certificate: Contact Centre Operations. This course introduces essential principles and equips you with the fundamental skills required for a contact centre environment. Ideal for aspiring call centre agents, customer service consultants, and helpdesk agents, this course offers valuable opportunities for career advancement in these roles. Enrol in this comprehensive course, enhance your employability and excel in the dynamic field of contact centre operations.


Course code:


Accreditation status:

This is a non-accredited Short Learning Programme.

Course duration:

8 months

Entry requirements:

No Matric

Subjects covered:
  • Contact Centre Operations 101
  • Client Services and Human Relations 101
  • Contact Centre Operations 201
  • Consumer Behaviour 201
Assessment and award:

Upon completion of this course, students will be awarded an Oxbridge Academy Skills Certificate: Contact Centre Operations from Oxbridge Academy.



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