Oxbridge Academy Skills Certificate: Contact Centre Operations

This course is designed to introduce you to the fundamental principles of contact centre operations, and will equip you with the basic skills that you need to work in a contact centre environment.  Studying this course is a good option if you want to work in roles such as call centre agent, customer service consultant, or helpdesk agent.

Course code:
Accreditation status:
This is a non-credit-bearing Short Learning Programme
Course duration:
8 months
Course fee:
Click here to view the course fee.
Please note: There are no additional exam fees or external membership fees for this course.
Entry requirements:
No Matric
Subjects covered:
  • Contact Centre Operations 101
  • Client Services and Human Relations 101
  • Advertising and Promotions 101
  • Office Data Processing 301
Assessment and award:
Upon completion of this course, students will be awarded an Oxbridge Academy Skills Certificate: Contact Centre Operations from Oxbridge Academy.

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