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Home » Courses » Contact Centre Operations Courses » Oxbridge Academy Short Course: Client Service Fundamentals

Oxbridge Academy Short Course:
Client Service Fundamentals

This short course covers the basics of human relations and will teach you how deal with clients by addressing client needs and expectations; thus, empowering employees to deliver top-notch service to clients.

Internal and external client service and standards are dealt with, as well as methodologies for measuring client service. Strategies for researching and improving client loyalty are followed by principles and concepts of managing client service. The legislation impacting on consumer rights are dealt with and, finally, methods for handling client queries and resolving their complaints are discussed.

Studying this course will quickly equip you with the basic skills you need to improve on client service and human relations in the workplace.


Course code:


Accreditation status:

This is a non-accredited Short Learning Programme

Course duration:

6 months

Entry requirements:

No Matric

Subjects covered:
  • Client Service Fundamentals
Assessment and award:

Upon completion of this course, students will be awarded an Oxbridge Academy Short Course Certificate: Client Service Fundamentals from Oxbridge Academy.


R 3600.00

Registration Fee:

R 500.00

Course Price (Excl. Reg Fee):

R 3100.00

Monthly Installments:

R 500.00 X 6.2 months

Please note that the registration fee shown applies to South African students only. Foreign students are required to pay a non-refundable R2400 deposit instead of a registration fee.

What is distance learning?

Distance learning, also known as correspondence education or home study, is a form of education where there is little or no face-to-face interaction between students and their instructors. Distance learning students usually study from home, instead of attending physical classes.

Some other features of distance learning include the following:

  • Study material is delivered to students via post, courier, email, or the internet.
  • Assessments are carried out by means of written assignments, exams, and/or portfolios of evidence.
  • Academic support is provided to students through various channels, including telephone, post, email, and instant messaging programs.


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