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Contact Centre Operations Courses

Oxbridge Academy Short Course Certificate: Client Service Fundamentals

Information

This short course covers the basics of human relations and will teach you how deal with clients by addressing client needs and expectations; thus, empowering employees to deliver top-notch service to clients.

Internal and external client service and standards are dealt with, as well as methodologies for measuring client service. Strategies for researching and improving client loyalty are followed by principles and concepts of managing client service. The legislation impacting on consumer rights are dealt with and, finally, methods for handling client queries and resolving their complaints are discussed.

Studying this course will quickly equip you with the basic skills you need to improve on client service and human relations in the workplace.

Course code:

CER1019-01

Accreditation status:

This is a non-accredited Short Learning Programme.

Course duration:

6 months

Entry requirements:

No Matric

Subjects covered:
  • Client Service Fundamentals
Assessment and award:

Upon completion of this course, students will be awarded an Oxbridge Academy Short Course Certificate: Client Service Fundamentals from Oxbridge Academy.

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