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Contact Centre Operations Courses
Oxbridge Academy Short Course Certificate: Client Service Fundamentals
Information
Enhance client service skills and strengthen relations with the Oxbridge Academy Short Course Certificate: Client Service Fundamentals. Course highlights include:
- Addressing Client Needs: Learn strategies for meeting expectations and delivering top-notch service.
- Measuring Client Service: Gain insights into assessing and improving client service.
- Building Client Loyalty: Explore techniques for fostering loyalty and establishing long-term relationships.
- Managing Client Service: Understand effective service management principles and optimize customer satisfaction
- Consumer Rights Legislation: Familiarize yourself with legislation governing consumer rights and ethical practices.
- Handling Queries and Complaints: Master methods for efficiently resolving client queries and maintaining a positive experience.
Course code:
CER1019-01
Accreditation status:
This is a non-accredited Short Learning Programme.
Course duration:
6 months
Entry requirements:
No Matric
Subjects covered:
- Client Service Fundamentals
Assessment and award:
Upon completion of this course, students will be awarded an Oxbridge Academy Short Course Certificate: Client Service Fundamentals from Oxbridge Academy.