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Contact Centre Operations Courses

Oxbridge Academy Short Course Certificate: Client Service Fundamentals

Information
Enhance client service skills and strengthen relations with the Oxbridge Academy Short Course Certificate: Client Service Fundamentals. Course highlights include:
  • Addressing Client Needs: Learn strategies for meeting expectations and delivering top-notch service.
  • Measuring Client Service: Gain insights into assessing and improving client service.
  • Building Client Loyalty: Explore techniques for fostering loyalty and establishing long-term relationships.
  • Managing Client Service: Understand effective service management principles and optimize customer satisfaction
  • Consumer Rights Legislation: Familiarize yourself with legislation governing consumer rights and ethical practices.
  • Handling Queries and Complaints: Master methods for efficiently resolving client queries and maintaining a positive experience.
Course code:

CER1019-01

Accreditation status:

This is a non-accredited Short Learning Programme.

Course duration:

6 months

Entry requirements:

No Matric

Subjects covered:
  • Client Service Fundamentals
Assessment and award:

Upon completion of this course, students will be awarded an Oxbridge Academy Short Course Certificate: Client Service Fundamentals from Oxbridge Academy.

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