Contact Centre Operations Courses
Do You Want To:
Why Choose Our Contact Centre Operations Courses?
You can complete your course from the comfort of your own home.
You can ask an industry-expert tutor for help if you get stuck with your coursework.
You will gain valuable skills in contact centre operations.
You will be able to choose whether you want to pay your course fees upfront or in monthly instalments.
Short Learning Programmes
These non-accredited skills courses equip you with fundamental skills in contact centre operations. These courses are a good choice if you want to learn more about call centres and client services.
How You Can Benefit By Studying Contact Centre Operations At Oxbridge Academy:
When you study a contact centre operations course at Oxbridge Academy, you will:
- Have the opportunity to acquire job-relevant knowledge and skills.
- Be able to complete your course in your own time from home.
- Receive study material that is specifically designed to meet your needs as a distance learning student.
- Have access to academic support from a qualified tutor via telephone and email.
- Be able to pay your course fees in affordable monthly instalments.
What You Will Learn When You Study Contact Centre Operations:
A contact centre is the central point in an organisation from which all customer data and customer interactions are managed. A contact centre is made up of people, processes and technologies, and forms an integral part of customer relationship management (CRM). When you study contact centre operations, you will learn about the functions of a contact centre, how it fits into the larger organisational structure, and how it can be used to collect and transmit valuable data.
Depending on which course you choose to study, you may also learn about specific aspects of contact centre operations, such as data processing, customer service delivery, management of contact centre staff, advertising and promotions, and consumer behaviour. Fundamental knowledge of all these aspects will help you to improve your work performance, and will help you to become a more efficient employee.
Career Options In Contact Centre Operations:
A career in contact centre operations presents you with numerous possibilities. You can work as a direct contact between customers and the organisation, as a manager, or in a behind-the-scenes role where you implement, monitor and evaluate systems and processes. In a contact centre environment, managers and senior staff members are responsible for activities such as supervision of staff, capacity planning, quality assurance, and reporting on contact centre performance.
Junior staff members are generally responsible for activities such as handling queries and complaints, logging faults, capturing data, assisting with administrative tasks, and generally maintaining a high level of service delivery.
Here Are A Few Examples Of The Jobs That Are Available In The Field Of Contact Centre Operations:
- Call Centre Agent
- Campaign Manager
- Contact Centre Manager
- Contact Centre Operations Supervisor
- Contact Centre Team Leader
- Customer Service Consultant
- Helpdesk Consultant
Note: To work in a managerial role in a contact centre, you will usually need a few years of relevant experience.