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Business Management Courses

Oxbridge Academy Skills Certificate: Retail Supervisor


The purpose of this qualification is to equip a learner with knowledge and skills to operate as a Retail Supervisor. This course was developed for wholesale and retail staff that would like to advance their career and become retail supervisors. It will also enable those already in retail supervisor positions to upskill by equipping them with the skills needed to increase their productivity and efficiency, improve the quality of their work, and boost their problem-solving abilities.

A qualified learner will be able to:

  • Supervise retail and wholesale staff
  • Supervise the implementation and maintenance of retails or wholesale operations.
  • Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty
Course code:


Accreditation status:

This is a non-accredited Short Learning Programme.

Course duration:

12 months

Entry requirements:

No Matric

Subjects covered:
  • Concepts and principles of supervising Wholesale or Retail staff
  • Concepts and principles of monitoring and improving performance
  • Implementation and maintenance of retail or wholesale operations of consolidating daily takings
  • Concepts and principles of enhancing customer service
Assessment and award:
  • Students are required to complete 4 assignments.
  • There are no exams for this course.

Upon completion of this course, students will be awarded an Oxbridge Academy Skills Certificate: Retail Supervisor from  Oxbridge Academy.

Articulation Options:

Students who have if completed the theoretical component can register for the practical and workplace component and write the EISA exam if they meet the entry requirements

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