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Academy of Business and Management Courses

Occupational Certificate: Office Administrator

Information

This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes.

Qualified learners will be competent to support management with office and information administration demonstrating a range of administrative and communication skills.

The occupational qualification is to equip students with the broad based knowledge and skills to be able to be employed in a small business or a large corporation, public or private and advance their personal and career management skills to enhance their employability.

A qualified learner will be able to:

  • Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
  • Manage, coordinate and assist in the administration and clerical support of the specific departments to facilitate the smooth running thereof by using computerised systems and practices.
  • Assist in selection process, induction, employee wellness and skills development of employees.
  • Process given data to complete a Workplace Skills Plan.
  • Assist in the administrative function of the marketing, public relations and advocacy of the organisation.
  • Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards customer service of internal and external stakeholders.
  • Plan, administer and provide support services to a special project within an organisation.
  • Supervising retail and wholesale staff.
  • Managing the implementation and maintenance of retail or wholesale operations.
  • Analysing the root causes of customer complaints and resolving them in a manner that fosters customer loyalty.
Course code:

OCC1010-01

Accreditation status:

  • NQF Level 5 – accredited by the Quality Council for Trades and Occupations (QCTO)
  • SAQA ID: 102161
  • 445 Credits
Course duration:

24-36 months

Entry requirements:

NQF Level 4 with Communication.

Subjects:

Knowledge Modules (132 Credits):

  • Effective office administration and management,  10 Credits
  • Business communication and customer services, 8 Credits
  • Office protocol, deportment and etiquette,  8 Credits
  • Apply End User Computing,  6 Credits
  • Social media and digital literacy, 5 Credits
  • Introductory project management, 2 Credits
  • Computerised Project Management, 15 Credits
  • Basic business calculations, 5 Credits
  • Resource and procurement management, 15 Credits
  • Tender and procurement processes, and procedures, 5 Credits
  • Document management and record keeping, 15 Credits
  • Staffing, and people support, 15 Credits
  • Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration, 12 Credits
  • Public relations, marketing and advocacy,  6 Credits.
  • Ready for work standards,  5 Credits

Practical Skill Modules (155 Credits):

  • Communication and effective customer relationships, 10 Credits
  • Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation,  15 Credits
  • Assist in the administration and preparation of the process of tendering of contracts,  15 Credits
  • Manage meetings,  15 Credits
  • Payroll processing and pay administration, 15 Credits
  • Support the recruitment, selection, and induction of staff,  15 Credits
  • Classify, identify, register, track and dispose of records and information,  15 Credits
  • Assist in the administration and preparation of the Workplace Skills Plan (WSP),  15 Credits
  • Provide administrative support to Marketing/Public Relations division, 20 Credits
  • Prepare, install and dismantle exhibition elements,  10 Credits
  • Manage a small project,  Credits 10

Work Experience Modules (158 Credits):

  • Perform administrative and meeting support functions to support management,  12 Credits
  • Handle customer and client’s queries and liaison in an office,  8 Credits
  • Marketing/Public Relations and administrative support,  25 Credits
  • Assist in planning and coordinating at least two special events/conferences,  20 Credits
  • Procure and allocate resources,  15 Credits
  • Solicit tender offers in terms of a set of procedures,  10 Credits
  • Manage a paperless office,  20 Credits
  • Supervision, and training of administration staff,  15 Credits
  • Assist in developing a Workplace Skills Plan according to employee training needs,  8 Credits
  • Apply ready for work standards to everyday work activities,  25 Credits
Assessment and award:

Students are required to complete the following:

  • 2 x Formative Assessments per Knowledge Module 
  • 1 x Summative Assessment per Knowledge Module 
  • 1 x Integrated External Summative Assessment
  • Formative and Summative Assessments for Practical Modules will also be administered.
Eligibility requirements for the external summative assessment:

You will receive an Occupational Certificate: Office Administrator from the QCTO after completion of the External Integrated Summative Assessment.

Articulation options:

Horizontal Articulation

  • Higher Certificate in Administration, Level 5
  • Higher Certificate in Business Management, Level 5
  • Higher Certificate in Entrepreneurship, Level 5
  • Higher Certificate in Facilities Management, Level 5
  • Higher Certificate in Human Resource Management, Level 5
  • Higher Certificate in Marketing, Level 5
  • Higher Certificate in Office Administration, Level 5
  • Higher Certificate in Office Management, Level 5
  • Higher Certificate in Supply Chain Management, Level 5
  • Higher Certificate in Project Management, Level 5

Vertical Articulation

  • Diploma: Office Management and Technology, Level 6
  • Diploma in Office Management, Level 6
  • Diploma: Office Administration, Level 6

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