Occupational Certificate: Management Assistant  

The purpose of this qualification is to prepare a learner to operate as a management assistant. 

The qualification provides an opportunity for the learner to acquire a range of skills to be able to coordinate the activities of the organisation and provide professional administrative and secretarial support to managers, either as part of a team or individually. They also coordinate activities of assigned personnel and provide current and updated relevant information to the manager as support for upcoming meetings.

The management assistant can also function as a senior or executive secretary, depending on experience and is the gatekeeper who promotes the professional image of the manager and the organisation. The management assistant also needs to be able to manage special projects using resources given according to good governance procedures.

A qualified learner will be able to:

• Plan, organise and support department meetings and workshops.
• Apply appropriate personal and interpersonal skills to a range of situations to facilitate the smooth relations between internal and external stakeholders according to organisational standards.
• Apply basic knowledge of relevant administration governance, policies and procedures to manage resources effectively in the organisation.
• Plan, administer and provide support services to a special project within an organisation.
• Promote professional documentation by utilising effective and accurate information processing and research skills to enhance the professional image of the organisation or industry..

OCC1101-01

• NQF Level 5 – accredited by the Quality Council for Trades and Occupations (QCTO)
• SAQA ID: 101876
• 316 Credits

36 months

NQF Level 4 with Communication.

Knowledge Modules (106 credits):

• Document management and record-keeping, Credits 15
• Computerised Information Processing, Credits 25
• Resource and procurement management, Credits 5
• Social media and digital literacy, Credits 5
• Office protocol, deportment and etiquette, Credits 10
• Business communication and customer services, Credits 8
• Ready for work standards, Credits 5
• Basic business calculations, Credits 5
• Apply End User Computing, Credits 6
• Business documentation and design, Credits 10
• Meeting administration, Credits 10
• Introductory project management, Credits 2

Practical Skill Modules (75 Credits):

• Create a trip itinerary, Credits 15
• Address protocol requirements, Credits 5
• Determine, acquire and allocate resources for the secretarial unit, Credits 10
• Design and develop complex text documents, Credits 5
• Manage a small project, Credits 10
• Support the recruitment, selection and induction of staff, Credits 10
• Apply communication and effective customer relationships, Credits 10
• Organise meetings, Credits 10

Work Experience Modules (135 Credits):

• Perform administrative and meeting support functions to support management, Credits 12
• Apply ready for work standards to everyday work activities, Credits 25
• Handle customer and client’s queries and liaison in an office, Credits 8
• Assist in planning and coordinating at least two special events/conferences, Credits 20
• Procure and allocate resources, Credits 15
• Manage a paperless office, NQF Level 5, Credits 20
• Apply supervisory skills to coordinate and direct clerical staff activities, Credits 20
• Prepare a trip itinerary, Credits 15

Students are required to complete the following:

• 2 x Formative Assessments per Knowledge Module
• 1 x Summative Assessment per Knowledge Module
• 1 x Integrated External Summative Assessment
• 1 x Formative Practical Assessment
• 1 x Summative Assessment

You will receive an Occupational Certificate: Management Assitant from the QCTO after completion of the External Integrated Summative Assessment.

Horizontal Articulation

• Occupational Certificate: Office Administrator, Level 5
• Occupational Certificate: Conference and Events Organiser, Level 5
• Higher Certificate in Human Resource Management, Level 5
• Higher Certificate in Human Resource Practices, Level 5
• Higher Certificate in Marketing, Level 5
• Higher Certificate in Marketing Management, Level 5
• Higher Certificate in Marketing Practice, Level 5
• Higher Certificate in Office Administration, Level 5
• Higher Certificate in Office Management, Level 5
• Higher Certificate: Business Studies, Level 5
• Higher Certificate in Supply Chain Management, Level 5
• Higher Certificate in Public Sector Procurement, Level 5
• Higher Certificate in Project Management, Level 5

Vertical Articulation

• Diploma in Conveyancing Secretary, Level 6 (ID: 15536)
• Diploma: Professional Secretary, Level 6 (ID: 21073)
• Higher Diploma in Legal Secretary, Level 6 (ID: 15539)
• Diploma in Office Support and Secretarial Studies, Level 6 (ID: 6067)
• National Diploma in Office Management and Technology, Level 6 (ID 2252)