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Business Management Courses

Occupational Certificate: Bank Teller


The purpose of this qualification is to prepare a learner to operate as a Bank Teller. A Bank Teller accurately processes customer deposits and encashments (physically and using electronic devices), cheques, transfers, credit card payments, money orders, certified cheques and other related banking transactions. They count money physically and electronically. They also minimise risk for bank and client by conducting all transactions according to appropriate banking procedures and by remaining vigilant about any suspicious behaviour. They know how to respond in cases of robberies and emergencies. They all do everything possible to ensure customer satisfaction.

A qualified learner will be able to:

  • Accept and process deposits and encashments
  • Minimise risk for client and bank
  • Achieve customer satisfaction
Course code:


Accreditation status:

  • NQF Level 4 – accredited by the Quality Council for Trades and Occupations (QCTO)
  • SAQA ID: 101673
  • 49 Credits
Course duration:

12 months 

Entry requirements:

NQF Level 4 with mathematics or Mathematical Literacy


Knowledge Modules:

  • Workplace fundamentals
  • The banking industry and banking rules and regulations
  • Deposits and encashments
  • Security at banks
  • Customer service and satisfaction

Practical Skill Modules:

  • Conduct bank teller operations
  • Minimise risk in a banking environment
  • Achieve customer satisfaction

Work Experience Modules:

  • Processes to accept and process deposits and encashments
  • Processes to minimise risk to client and the bank
  • Processes to achieve customer satisfaction
  • Meeting processes
Assessment and award:

Students are required to complete the following:

  • 5 knowledge assignments
  • 3 practical assignments
  • 4 workplace assignments
Eligibility requirements for the external summative assessment:

The Bank Seta is the assessment partner and will conduct the external exams. In order to qualify for the external summative assessment, learners must have a copy of a completed and signed Statement of Work Experience as well as proof of successful completion of the Knowledge, Practical, and Workplace Modules.

Upon completion of this course, students will be awarded an Occupational Certificate: Bank Teller  from the QCTO.

Articulation options:

Horizontal Articulation

  • Further Education and Training Certificate: Banking, Level 4, SAQA ID 20185

Vertical Articulation

  • National Certificate: Banking Level 5, SAQA ID 61589

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