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Category: Contact Centre Operations
The Dream Team: How Marketing and Sales Fuel Business Growth
Two crucial forces drive success within a company: marketing and sales. While they might seem like...
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Master Call Centre Skills with Oxbridge Academy
Thinking about a career in customer service? Call centres offer a dynamic work environment with...
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Conquering Tech Issues with Help Desk Heroes
Imagine this: your computer freezes right in the middle of an important presentation, or your...
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Dial Up Your Career: Essential Soft Skills for Call Centres
Being a call centre agent is more than just knowing your way around the technical stuff and being...
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Exploring Exciting Opportunities & Skills in Call Centres
Are you someone who thrives on connecting with people and delivering outstanding customer service?...
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Call Centre vs. Contact Centre: What’s the Difference?
If you’ve ever needed to call a customer service line, you might have heard the terms...
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The Advantages of Working in a Call Centre
South Africa has emerged as a prominent player in the outsourcing industry, particularly in the...
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A Guide to Becoming a Call Centre Agent
In today’s fast-paced world, call centre agents play a vital role in customer service and...
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6 Important Facts About Customer Service Consultant Jobs
Customer service consultant jobs are an integral part of any company that deals with customers. A...
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How to become a successful call centre agent
A call centre agent’s job is complex and demanding. Agents must strike a delicate balance...
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10 Tips to Help You Become a Contact Centre Manager
Whether you work in a call centre, customer service centre, or any other type of contact centre,...
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A Day in the Life of a Contact Centre Manager
Contact centre or call centre managers are responsible for so much more than just ensuring that...
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