The hospitality industry is a highly competitive one, in an uncertain economy. Success in this field is no easy task. Mistakes are bound to happen and may even cause a few setbacks. The important thing is to learn from the mistakes and avoid making them again. Here are 3 things to avoid if you want to make it in the hospitality industry:


1. Not understanding your customers

Understanding your customers is key to giving them good service in this constantly changing industry. Sales and marketing play a huge role in this, and it is therefore important that you don’t make the mistake of prioritising your need to sell your product or service over how the product or service can actually help your customers. This goes hand-in-hand with understanding your customers in order to market and sell to them.

So how can you avoid making this mistake?

Do your homework about your customers. Take the time to understand your customers by looking at how they interact with your business. Also, look for patterns in your customers’ interactions with your business. This will give you a good indication of how to cater to your customers. This information will also help you track and analyse your business performance.


2. Not hiring the right employees

A business in the hospitality industry relies heavily on its workforce. This means you need to have the right people doing the job. Not hiring the right kind of people could result in you constantly finding yourself with the job of cleaning up after other people’s mess. It is crucial that you hire skilled and passionate employees who are dedicated to their jobs.

To ensure that you don’t fall into the trap of hiring the wrong employees, look at the following:
Don’t cut corners when hiring
When you are in the process of hiring, consider the above and ensure that you look for skilled and passionate employees. Look for employees who have experience and will not leave you within a few weeks for something else.

Ensure that what you offer to pay is attractive enough and that it matches the job. Opting for cheaper labour with lack of experience could be detrimental in the long run. And remember, to retain your employees and keep them feeling happy, ensure that you always recognise good work and praise them for it. Also consider giving incentives here and there to keep them motivated.


3. Not providing quality service

When it comes to the hospitality industry, quality service is at the heart of it all.

The type of service you provide determines the success of your business. Whether you are providing a service or selling a product, it all boils down to the type of service you provide your customers with. Poor service could result in a loss of current and potential customers, as well as a loss of profit and reputation.


To avoid this, ensure that you take the following into account when managing your business:

Provide the necessary training
Dedicating the time and money to provide your staff with the training they need to provide quality service is worth every cent and every second it takes. It is crucial that they understand what the goals are, what the products and services being offered are, and how to cater to the needs of customers.

Remember, when your staff is well equipped with the tools they need, they are able to perform at their best.


The hospitality industry is an exciting field of work to be in and it offers many opportunities for success. However, to make it in this industry, it is important to avoid certain things which may seem small, but which have huge effects on your business. It is important to understand your customers, and to really get to know them for effective sales and marketing. Hire the right employees for the job and ensure that they are trained and equipped with all the skills they need to be able to offer your customers the best service.


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